Ordering & Shipping
CIMON Ordering & Shipping Information
We strive to provide a seamless purchasing experience for all our customers, whether you're an individual consumer, a business, a government agency, or an educational institution.
Ordering Information
In addition to our convenient online store, we offer a range of benefits for businesses through our Corporate Account program.
Corporate/Government/Education Accounts
We offer tailored solutions for various organizations, including businesses (OEMs), government agencies, educational institutions (schools, universities, etc.), and other non-profit institutions. To determine your organization’s eligibility, please contact us at sales@cimoninc.com or call 1-800-300-9916.
Benefits include:
- Dedicated Account Manager: Personalized support for your specific needs.
- Volume Discounts: Competitive pricing for bulk orders.
- Streamlined Purchasing: Simplified ordering and invoicing processes tailored to your organization.
- Customized Solutions: We can work with you to create tailored solutions to meet your unique requirements.
- Purchase Orders & Net Terms: We accept Purchase Orders from qualified organizations and offer Net Terms for eligible customers.
Interested in becoming a System Integrator or Distributor? Learn more about our partnership opportunities. Follow the link (https://www.cimon.com/cimonpartnerprogram) to learn more about our partnership opportunities.
Payment Methods
We accept a variety of secure payment methods to suit your preferences:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover Card
- Digital Wallets: Google Pay, Apple Pay, Shop Pay
- ACH/Wire Transfer: For government, institutional, and corporate customers, we offer payment via ACH or wire transfer. Please contact us for details.
30-Day Payment Terms
We also offer 30-day payment terms for eligible customers. To apply, simply email us at accounting@cimoninc.com, and we'll send you the necessary application form.
Tax Exemption Information
If your organization is tax-exempt, you can enjoy tax-free purchases at CIMON. To set up your tax-exempt account, please follow these simple steps:
- Create an Account: If you haven't already, create an account on our website.
- Submit Tax-Exempt Form: Once you have created your account, follow the link at the checkout page to submit the required tax-exempt form.
- Wait for Approval: Our team will review and process your request. You will receive an email notification once your account has been approved as tax-exempt.
- Start Shopping: Once your account has been approved, you can start shopping on our website and enjoy tax-free purchases.
If you have any questions about the tax-exempt process or status, please contact taxexempt@cimoninc.com.
Shipping Information (U.S. Domestic Shipping Only)
Please Note: We currently only ship within the United States. For international orders or inquiries, please contact us at sales@cimoninc.com.
- Free Standard Shipping: We offer free standard shipping on all orders through our online store within the contiguous United States. Please note that due to shipper restrictions, we cannot ship to P.O. boxes.
- Expedited Shipping: Need your order faster? Contact us at orders@cimoninc.com.
- Local Pick-Up: Customers in the Henderson, NV area can pick up their orders directly from our facility. Contact us to schedule a convenient pick-up time.
Additional Information
- Sales Tax: Applicable sales tax will be added to your order total based on your shipping address. Tax-exempt organizations with approved documentation on file will not be charged sales tax.
- Order Processing Time: Most orders are processed and shipped within 1-2 business days if the product is in stock.
- Order Tracking: Once your order ships, you'll receive a tracking number to monitor its progress.
- Order Cancellation: You may request cancellation of your order at any time before shipment. To cancel, please contact us immediately at orders@cimoninc.com. While we will make every effort to accommodate your request, once your order has entered fulfillment, it cannot be canceled.
Customer Support
If you have any questions or need assistance, our dedicated customer service team is here to help. Call us at 1-800-300-9916 or email us at support@cimoninc.com.